Here to help!
Designing My Product
Product designer
You can design your product from scratch using our online product designer, this feature is available on our website.
Do you want us to help you design your product?
Not sure if your chosen piece will fit or want to explore the design together before ordering? With our site visit service, a member of our team will come to your home to take accurate measurements and create a custom design for you on the spot using our product designer.
During the visit, you’ll receive a link to your designed product, so you can revisit it anytime and make further changes if required before placing your order.
The site visit service is offered for a non-refundable fee of €35.
Since you produce personalised furniture, can you cater for custom furniture designs outside the product designer?
We want to adopt an approach whereas our product designer caters for general customer demands. We want to move away from developing products on demand due to the overall process inefficiency, expensive process to develop each product from scratch and the inability to test thoroughly.
In order for us to establish our product designer’s limitations and rules we have conducted endless number of tests.
Nevertheless, do not hesitate to contact us and share your product suggestions. We are always eager to listen to our customers’ needs and demands. A member of our team will come to your home to take accurate measurements and create a custom design for you on the spot using our product designer.
During the visit, you’ll receive a link to your designed product, so you can revisit it anytime and make further changes if required before placing your order.
The site visit service is offered for a non-refundable fee of €35.
What is the product designer?
Measure My Space
How do I measure my space?
When measuring, take measurements from various points within the space where you plan to place your product. The dimensions within your space may vary, so to ensure a proper fit, consider the smallest dimension measurement when placing your order. (We always recommend leaving at least a few centimetres of clearance).
Additionally, consider any obstacles that might interfere with the product’s placement, such as skirting.
TIP: When measuring your space, consider skirting, light switches, fixtures, and any electric/socket outlets. Additionally ensure that there is adequate clearance for doors and drawers, to avoid collisions, obstructions, or clearance problems.
Need help measuring your space? Book a site visit.
You want us to measure your space?
Not sure if your chosen piece will fit or want to explore the design together before ordering? With our site visit service, a member of our team will come to your home to take accurate measurements and create a custom design for you on the spot using our product designer.
During the visit, you’ll receive a link to your designed product, so you can revisit it anytime and make further changes if required before placing your order.
The site visit service is offered for a non-refundable fee of €35.
Assembly
Do I need to assemble my furniture?
Your furniture will be delivered ready and assembled. All you need to do is place it in its designated space, store your belonging, showcase your memorabilia, decorate it, and enjoy it.
Our products are delivered as assembled in units — Any internal elements like shelving, partitions, doors and drawers will be delivered already in place. To complete the setup, the units (when your product is made from more than a single unit) simply need to be connected using the provided screws and pre-drilled holes. An easy-to-follow assembly guide is included with your product. If you are not confident with the process you can opt to have your furniture fitted by one of our furniture installers (opt for “add installation” whilst creating your product).
Do you offer an installation service?
Yes, we do! Within the product designer, opt for the “Add Installation” option from the top right corner and the charge for the service will be automatically added to your total cost. Our team will contact you to setup a delivery and installation date, however, this might impact the 15-day delivery period. It is highly recommended that unless you are certain of the measurements of your products that you request a “measure my space” prior ordering your product.
How much does an installation service cost?
The installation fee depends on the number of items, their complexity, and their size. The price is automatically calculated and added to the total cost when the “Add Installation” option is activated within the product designer.
Can I add the installation service after I submitted my order?
You can contact our customer support team. It is possible to opt for the installation service after the order is placed. Installation service might impact the 15-day delivery period.
Why is levelling important when installing my furniture?
Since most floors are not perfectly even, levelling is an essential step during installation. Each cabinet includes adjustable levellers. Proper levelling ensures that when fastening the units together, all pre-drilled holes align perfectly. Doors will open and close smoothly without interfering with the wooden frame.
How do I install the wall hanging part?
We provide an assembly guide that will guide you through the mounting process. We provide the product mounting fittings; however, you will need to choose and source the right screws / fixing for your wall type. If you are not confident with the installation process, you can opt to have your furniture fitted by one of our furniture installers.
Product Technicalities
What is the usable depth of a compartment?
- The usable depth of an open compartment is determined by deducting 2.3cm from the overall depth.
- If a door is present within your compartment a 4.6cm is to be deducted from the overall depth to establish the usable depth.
- A shelf is recessed inwards by 3cm from the carcass / frame. The usable depth for shelves can be established by deducting 5.3cm from the overall depth.
- Drawer depth is determined not solely on the product overall depth but also on the drawer rail opted for based on available space. We are more than happy to assist further once your overall product depth is established. Contact us for further information.
How much weight can a shelf hold?
A shelf can hold up to 25kg.
How much weight can each drawer hold?
Each drawer can hold up to 25kg.
Do I have to fix my item to the wall?
For safety reasons, we recommend that all furniture products are to be fastened to a secure structure. We provide
mounting hardware (safety strips) that can be fixed to the back of your furniture and attached to the secure structure /
wall. Safety strips wall fixing fittings are not included and must be sourced by you based on your wall type. Pllease ensure
to opt for the right fixings that are best suited for your wall type.
How do I take care of my product?
- Do not place your furniture items too close to heat sources such as radiators and/or an open flame.
- Avoid using strong chemicals but opt for gentle furniture cleaners.
- Use a soft, moist cloth to clean your furniture item.
- Quickly wipe up any spills – do not let liquids stand on your furniture.
Why can’t I change the depth of the bottom parts when on metal legs?
The metal legs are delivered readily assembled on a single depth base, which will serve as an overall bottom and lower parts base structure.
My Order
Can I do some changes to my order?
Once an order is submitted, it is synced directly to our CAD-CAM software which initiates the production process.
Unfortunately, it is nearly impossible to change your confirmed order, however, we suggest that you, contact us should you require any adjustments. We will do our utmost to help.
How long does it take to receive my order?
Since every piece is made to order, production begins once an order is placed. We typically require 10 – 15 workings days
to build and deliver your customised furniture. If you opt for the installation services, timelines might be impacted.
How do I track my order?
When your order is ready for dispatch, we will contact you to arrange delivery. We will set up a delivery time bracket based on our availabilities, but we will be happy to schedule according to your needs during our delivery hours. Since exact timings can vary, deliveries are always scheduled with a 3-hour time window bracket.
Shipping and Delivery
Do you offer delivery?
We offer free delivery up to ground floor for all our personalised products to anywhere in Malta and Gozo. Samples are delivered at a fee of €6.
How is the furniture delivered?
Our furniture is assembled and packed within our factory. Your furniture will be delivered in parts which will need to be assembled by connecting the parts together using our provided assembly guide. Our delivery team will deliver your personalised product up to ground floor.
What if I need the furniture to be delivered at a level other than the ground floor
This must be communicated prior order is placed. This arrangement can take place however the necessary arrangements must be made at a cost, depending on the intervention (Cost can vary depending on the size of the furniture, access possibilities and equipment used)
Returns and Issues
Can I return my item?
We do not allow returns unless this request is a result of a damage or any kind of negligence from our end. Each and every furniture piece was uniquely manufactured according to your taste and needs and cannot be returned.
Please note that refunds for samples are not possible.
Damages must be reported on the spot during delivery.
What do I do if my furniture arrives damaged?
We do our best to ensure your product arrives in perfect condition, if this is not the case, we are here to solve any issue.
Report and damages on the spot and get in touch with us here, and we will guide you through the process.
Does DEF furniture come with a guarantee?
Yes, we offer a two-year manufacturing guarantee on every product purchase. For the full Terms & Conditions, please click here.
